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1. Can I choose shipping methods other than the shipping method you provided, such as UPS or FedEx?
2. How do I check my order status?
3. How come I never received your order confirmation email?
4.My product is defective and I need to get a return or replacement, what should I do?


1. Can I choose shipping methods other than the shipping method you provided, such as UPS or FedEx?
method you provided, such as UPS or FedEx? A: Yes, if your order weights more than 30lbs. If your order weight less than 30lbs, it's not cost effecient to use FedEx or UPS and the shipping rate will cost much more than using airmail.you can send email to us helijun2011@yahoo.com ask shipping fee.

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2. How do I check my order status?
Your order status can be easily found on your email inbox. Below is our typical processing time. Your total ETA would be the Processing time + Time in transite. Day 1 Day 2 Order received Process your order, and make it ready for ship Shipped by HongKong Postal, a tracking # will be provided. please send e-mail to us helijun2011@yahoo.com We hope you will enjoy the shopping and be satisfied with our service!

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3. How come I never received your order confirmation email?
Check your email's spam folder or send email to us request confirmation email again. please send e-mail to us helijun2011@yahoo.com We hope you will enjoy the shopping and be satisfied with our service!

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4.My product is defective and I need to get a return or replacement, what should I do?
Simple. sent an email to us helijun2011@yahoo.com, "Request RMA and return shipping address" Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested.

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Last Updated: 16 Dec 2012 19:15:38 PST home  |  about  |  terms  |  contact
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